UX Design
Full process
Medical
Along With You
Centralizing health records, portals, and providers into one emergency-ready mobile app.
TIMELINE
Sep - Dec 2025 (4 months)
ROLES
User research, Prototyping, Visual design
TEAM
UX and Research Team of 4
SKILLS
Formative evaluation, Client relations, Figma, Quantitative testing
Overview
The Client
Along With You is a non-profit client that distributes journal and paper prototypes and was seeking a digital healthcare app prototype. Originating from a USAID One Health project, its mission is to support patients and families through difficult medical diagnoses with a compassionate, accessible companion experience.
The Task
Design an emergency-first healthcare app prototype that streamlines care management across multiple providers by consolidating patient portals, medical records, medications, diagnoses, and important health information into one accessible platform.
Constraints
Limited access to healthcare participants constrained the depth of user research.
Focused designing for one persona, despite having multiple roles.
Before we dive in…
RESEARCH
The core problem surfaced early:
ANALYSIS
Affinity mapping
Raw interview data
88 work activity notes in
parent-child themes.
We also incorporated client-sourced data from a prior paper prototype study, which was what this project initially stemmed from.
Patients had no mental model for which portal held which records, leading to forgotten credentials and missed information at critical moments.
Responders needed critical details like allergies and current medications surfaced instantly, not buried behind a login.
Varying naming conventions across portals made navigation unpredictable, especially for vulnerable users.
Managing a dependent's care required role-appropriate access without compromising patient autonomy or privacy.
Persona strategy and setting the scene
USABILITY TESTING
A Figma click-through prototype was built from low-fidelity sketches and a physical paper mockup. The prototype covered the app's core task flows.
Quantitative research methods we used
Participants performed benchmark tasks aloud using a think-aloud protocol, scaling incrementally in difficulty to measure task completion accuracy, execution speed (seconds), or error rates
A common subjective assessment tool designed to measure the perceived mental, physical, and temporal workload a person experiences while performing a task.
When collecting our subjective data during the empirical evaluation, we found some positive design choices and some areas of improvement.
Possible user conclusions we made
Novel apps reduce initial intuitiveness
The app progressively became easier to use, disproving the benchmark thesis
Lack of prior knowledge of the app limitation
Varied user mental models influenced expectations
Potential changes + Evaluation
